"Welcome to Blah Inc. This call may be monitored or recorded for quality and training purposes. Listen carefully as our menu options have changed..."
Okay, let's stop here. Blah, Inc. (names changed to protect the guilty) has had the above message for over a year. A year. And the options haven't changed in that year.
If you were sooooo familiar with the menu options as to not listen to the menu, don't you think you would have called within the last year? And if you hadn't called in a whole year, would you really remember the menu all that well?
I'm just sayin'...